Arpin Van Lines Ranks #1 In Customer Satisfaction
Arpin Van Lines has been rated #1 among the 10 largest suppliers of household goods shipment services ranked by “customer satisfaction,” according to the 22nd Annual Nationwide Relocating Employee Survey© released this month by independent research firm Trippel Survey & Research.
Arpin Van lines earned the highest moving industry score with an 8.47 out of 10 for customer satisfaction rating. The company also garnered the top rating in two other key measurement categories.
“The results of this independent survey validate the feedback we have been receiving directly for years in the form of letters and emails from happy customers,” said David Arpin, president and CEO of Arpin Van Lines. “Whether our customers are moving across town or to the other side of the world, we pride ourselves on taking one of life’s most stressful moments and transforming it into a seamless experience.”
“Our focus on Creating Customers For Life® begins with our corporate culture. Arpin employees, drivers and agents must meet rigorous training standards and earn certifications from industry associations including Worldwide ERC and AMSA’s ProMover program. We also provide award-winning support to our employees to aid them in achieving their health and wellness goals, in addition to numerous community volunteer opportunities that foster team spirit. Well trained and happy employees, who believe strongly in helping people, offer the highest level of service to our customers.”
A total of 6,878 employee transferee evaluations were accumulated for this survey, which covered a range of moving industry services including household goods shippers, relocation management companies, relocation mortgage providers, corporate temporary housing, spouse-partner support and destination rentals.
The 22nd Annual Nationwide Relocating Employee Survey© was conducted throughout a six month period ending June 30, 2016. The overall purpose of this annual survey is to collect and report objective, unbiased evaluations from transferees or assignees moving within the USA regarding their level of satisfaction with external relocation service providers.
The full 13-page report may be purchased from Trippel Survey & Research by calling 501-922-4000.
About Arpin Van Lines:
Arpin Van Lines is an industry innovator in full-service moving and storage solutions for corporate, private residential, government and military customers with a network of over 300 affiliated agencies. Headquartered in West Warwick, Rhode Island, Arpin Van Lines is the domestic U.S. arm of Arpin Group, which also includes Arpin International Group, Creative Storage Solutions, Arpin Associates, Affiliated Transportation Systems and Arpin Renewable Energy. With over 100 years of experience, Arpin Van Lines has remained owned and operated by the Arpin family, continuing the tradition and the core values of Creating Customers For Life®. It is a ProMover® member of the American Moving and Storage Association and the official mover of the LPGA. For more information, call 1-800-343-3500 or visit Arpin.com.
About Trippel Survey and Research:
The core business of Trippel Survey and Research, LLC is conducting services requiring broad sampling of corporate relocation managers or service providers. The primary services Trippel provides are (1) benchmarking of company relocation polices, (2) assisting corporate managers in the selection of new service providers, (3) performance-related research on industry service providers and (4) an annual study among thousands of recently transferred transferees. For info, visit http://trippelsurvey.com