Independent Study Ranks Arpin Van Lines Among Top 3 Suppliers in Customer Satisfaction

Arpin Van Lines is among the top three suppliers of household goods shipment services ranked by “customer satisfaction,” according to the 20th Annual Nationwide Relocating Employee Survey, released this month by independent research firm, Trippel Survey & Research. 

Additionally the report found:

  • Arpin’s customer satisfaction increased from 2013 to 2014.
  • Over the past seven years, Arpin had the best long-term customer satisfaction increase.
  • Arpin ranked number two in the top franchise/systems supplier category.

“The results of these surveys are very encouraging, especially considering that as a family-owned business we are being rated against the some of the largest moving companies in the world,” said Bridget Ritchie, executive director of global business development for Arpin Group. “Our core philosophy is to ‘create customers for life’ and that is reflected in our commitment to constantly improve the quality of our customer service year after year.”

The 20th Annual Nationwide Relocating Employee Survey© was conducted throughout a six month period ending June 30, 2014. The overall purpose of this annual survey is to collect and report objective, unbiased evaluations from transferees or assignees moving within the USA regarding their level of satisfaction with external relocation service providers.

The full 13-page report may be purchased from Trippel Survey & Research by calling 501-922-4000.