Dear Mr. Arpin. I recently retired after 23 years as a special agent with the Drug Enforcement Administration and I am sending this email to express my satisfaction with the moves that I have
made with Arpin and to thank the people that have coordinated my moves.
In July of 2005, I was reassigned from Washington, D.C. to Chiang Mai, Thailand. I had the good fortune of working with Chris Hood on that move. Throughout DEA, Chris was known as the "one that
you want to get" when making a foreign move. Chris lived up to his reputation...he was responsive, polite, and he always made you feel like your move was his most important and only assignment. It
was always a pleasure working with Chris.
Five years later, upon being reassigned back stateside, I requested that Arpin (specifically Chris Hood) coordinate my return move. I was disappointed to learn that Chris could not handle my
move but very pleased to learn that he had been promoted. In my opinion, the promotion was well deserved.
As a result of Chris' promotion, John Barrett was assigned as the coordinator to move me from Thailand to D.C. I must admit that I was skeptical that I would receive the same customer attention
that Chris had delivered; however, this was not the case. Throughout all phases of the move, John was the consummate professional and he, like Chris, continued to make me feel like the move was
one of his own family. John was always polite, professional and timely with answers and responses to my questions and concerns. He could not have made the move any smoother or better for me.
Due to the excellent service provided by John and Chris, I have on many occasions recommended that agents and personnel under my supervision request Arpin as the company that moves them on
reassignments. Many have utilized my suggestion.
Mr. Arpin, in closing, I thank you for selecting and recognizing personnel that not only do their jobs but that do their jobs well. I ask that you convey my thanks and satisfaction to both John Barrett and
Chris Hood. They have truly represented your company in a positive light. In addition, I wish you and yours continued success.
“I would like to thank you for your help and assistance with this relocation. I am happy to say that this has been by far, the smoothest relocation I have ever had. I am not kidding. From day one, everything has been taken care of extremely well. The delivery went well. Apparently, nothing has suffered or has been damaged. Thank you again for your great work. It has been a real pleasure to be assisted by you and Arpin!”
“Your team is amazing in their communication, attention to detail, and providing excellent customer service to Sabre's employees and their families for their packing, shipping, and storage needs. Moving to and from an assignment can be terribly stressful for all parties involved, but you and your team really go above and beyond the normal expectations to relieve that stress from the employees and their families.”
“This was my first major move and I was not as prepared as I should have been, but your guys were so helpful and understanding. They were so efficient and amazing. They worked quickly, and truthfully, it was a pleasure having them. From the moment they walked in, I felt comfortable and knew I was in good hands. You run an unbelievable business.”
“Thank you for the follow-up. I was completely satisfied with the service received by Arpin Van Lines and all representatives. Liz was always available to assist me thru all stages of my move. Mike packed and moved my items from NC to storage. He was excellent – prompt, efficient, careful, personable, etc. The driver and delivery team were also very good. They phoned prior to arrival, and did not stop working until everything was unloaded, unpacked, and positioned according to my requests. Overall, I would rate Arpin Van Lines and their employees as OUTSTANDING!”
“I have been working with Arpin International Group for approximately five years. During this period of time, they have provided relocation for various clients that I currently support. All relocations have been handled with outstanding professionalism and immediately upon notification. I am always provided with timely responses, invoicing, and handling of any shipment problems that may arise.”
“While every move has its surprises (like the snow in Ohio and the small doors and delicate floors in our new California home…!) your teams have been organized, flexible, and professional.”
“I just wanted to let you know how impressed I was with everyone that I dealt with concerning our recent move to Salt Lake City, UT. The move was done in two stages which made it a little more complicated—-but everything went smoothly. I have been involved in numerous moves and it is a pleasure to work with such a professional and pleasant team of people. Everyone I talked to was extremely helpful and always pleasant and courteous.”
“Arpin International Group continues to exceed my expectations with superior customer service and attention to detail. A company I truly feel I can count on as a partner within the moving industry.”
“This is the second time I have used your line. Each time you have done a wonderful job. The agent in Miami has been prompt, fair and a pleasure to deal with. Both times the driver and crew have been wonderful as well. They have been courteous, timely and willing to go the extra mile.”
“This is my best move in 32 moves. The Arpin agent has great people who care about their customers. The entire crew was outstanding and took care in their work. Thanks guys and gals! You are truly one in one hundred – great move!”
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