“I would like to thank you for your help and assistance with this relocation. I am happy to say that this has been by far, the smoothest relocation I have ever had. I am not kidding. From day one, everything has been taken care of extremely well. The delivery went well. Apparently, nothing has suffered or has been damaged. Thank you again for your great work. It has been a real pleasure to be assisted by you and Arpin!”
“Your team is amazing in their communication, attention to detail, and providing excellent customer service to Sabre's employees and their families for their packing, shipping, and storage needs. Moving to and from an assignment can be terribly stressful for all parties involved, but you and your team really go above and beyond the normal expectations to relieve that stress from the employees and their families.”
Arpin Van Lines agent, Daly Movers, has provided a free cross-country move to a Florida family who had become victim of a moving fraud by another company.
Chip Martin, owner and operator of Daly Movers, based in Garden Grove, Calif., was inspired to help the family when he saw a story reported by KING5.com about Terri and Terrance Thomas who had fallen victim to a common moving scam. The rogue mover had posed as a well-known truck rental company to gain trust before making off with thousands of dollars worth of the family’s household goods.
“Their story hit me emotionally and I needed to do something to help these people recover from their loss,” said Martin.
The Thomases paid $4,500 to move from Zephyrhills, Fla., to Everett, Wash. They thought they were using a well-known national company. However, after their belongings were taken, the couple could no longer get a hold of the movers. Among the items were some very personal and precious family pictures and mementos.
Detective Robert Rutkowski of the Broward County Sheriff’s office successfully tracked down their property. Mr. Thomas flew from Washington to Florida to identify the belongings and put them into storage until the family could save up again to pay for another move.
Chip Martin, representing Arpin Van Lines, contacted the family and offered to move their belongings out of storage in Florida and deliver them free of charge to their new home in Everett, Wash.
Martin, as all agents of Arpin Van Lines, belongs to the American Moving & Storage Association (AMSA) ProMover program. AMSA launched the ProMover program in 2009 as a consumer protection initiative and certification program for movers. It is designed to fight imposters, known within the industry as "rogue operators," by giving consumers an easy way to separate reputable, professional movers from con artists out to make a quick buck at their expense.
“This level of concern for moving consumers—even when, in this case, they had unfortunately hired a rogue—is the hallmark of a ProMover,” said Linda Bauer Darr, AMSA president and CEO. “It’s just the latest example why anyone expecting a safe, reliable move should always look for the ProMover logo.”
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