• “Your team is amazing in their communication, attention to detail, and providing excellent customer service to Sabre's employees and their families for their packing, shipping, and storage needs. Moving to and from an assignment can be terribly stressful for all parties involved, but you and your team really go above and beyond the normal expectations to relieve that stress from the employees and their families.”

    - Lynn W., Principal Global Assignment Services, Sabre Holdings
  • “This was my first major move and I was not as prepared as I should have been, but your guys were so helpful and understanding. They were so efficient and amazing. They worked quickly, and truthfully, it was a pleasure having them. From the moment they walked in, I felt comfortable and knew I was in good hands. You run an unbelievable business.”

    - Danielle S., Yahoo!

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You are here: Blog > From the Arpin Team > Don’t Let the Summer Moving Season Pass You By Without Celebrating Your Successes

Don’t Let the Summer Moving Season Pass You By Without Celebrating Your Successes and Preparing For The Future

A close friend of mine recently tweeted, “It’s August, in the mobility world, what do you do?” First, let me say that I cannot believe that it’s August already. Before we know it, the cool air will set in and we’ll be wishing for those hot summer nights to return. One thing that relocation professionals know, is that no matter how you’re involved in the relocation process, you’ll question your career decision EVERY SINGLE DAY from May through September.

It’s no secret that it’s hard to handle one of the most stressful events a family will ever encounter. We work late hours, talk delivery windows, cubic feet, steamships, and gross ups. Then September rolls around and we all forget how busy summertime was. We take our long awaited vacations; the kid are back in school; vendors come bearing gifts of pizza parties and host meet and greets touting that next year will be “better”…and before we know it, it’s April again. So what do you do in August? Here’s what I replied to my friend:

  1. Have a T-minus 30 party – If you have a staff that in any way touches the moves of your employees, they deserve to be recognized for the hard work and understanding that they give to make your transferees’ moves a little easier. The T-30 party is a reminder that as a team, you’ve almost made it through the summer. It’s a time to celebrate customer service, share your battle scars, and talk about your triumphs and defeats. But mostly… it’s a reminder of WHY we do what we do and WHY we come back year after year to serve relocating families.
  2. Review Those Score-Cards – Maybe you felt that you had a great year; your team worked like a well-oiled machine, your vendors were phenomenal, and the new mobility program that you implemented functioned exactly as you planned. I’ll tell you, from my experience, I doubt that’s the case. There’s always something that could have been better or something that you wished you’d done differently. The score cards will bring out those issues.
  3. Plan for Change – Having an open dialog of what worked and what didn’t is part of designing a custom-fit solution for your employees. Hopefully, you have a team in place that reviews these things at the end of each summer. If you don’t, now is a good time to start forming that group. If you’re missing your goals, you should be asking “why?” Did you provide the right resources for your employees? Were there external factors that contributed to the deficiencies? Are you partnering with the right providers? Don’t be afraid to embrace change.

So my fellow relocation professionals, as we head into the final 30 days of the busy season, keep your head up and keep pressing forward. Labor Day is just around the corner and you’re about to make it through another year of delivering amazing support to your relocating families. Until then, keep calm and relocate! 

Submitted by Christina Seskey, Director Business Development – West Coast, Arpin Group, Inc.

Posted on August 01, 2014 | Categories: From the Arpin Team   

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