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  • “I would like to thank you for your help and assistance with this relocation. I am happy to say that this has been by far, the smoothest relocation I have ever had. I am not kidding. From day one, everything has been taken care of extremely well. The delivery went well. Apparently, nothing has suffered or has been damaged. Thank you again for your great work. It has been a real pleasure to be assisted by you and Arpin!”



    - Francesca G.
  • “This was my first major move and I was not as prepared as I should have been, but your guys were so helpful and understanding. They were so efficient and amazing. They worked quickly, and truthfully, it was a pleasure having them. From the moment they walked in, I felt comfortable and knew I was in good hands. You run an unbelievable business.”



    - Danielle S., Yahoo!

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You are here: Blog > Company News > Independent Study Ranks Arpin Van Lines Among Top 3 Suppliers in Customer Satisfaction

Independent Study Ranks Arpin Van Lines Among Top 3 Suppliers in Customer Satisfaction


Arpin Van Lines is among the top three suppliers of household goods shipment services ranked by “customer satisfaction,” according to the 20th Annual Nationwide Relocating Employee Survey, released this month by independent research firm, Trippel Survey & Research. 

Additionally the report found:

  • Arpin’s customer satisfaction increased from 2013 to 2014.
  • Over the past seven years, Arpin had the best long-term customer satisfaction increase.
  • Arpin ranked number two in the top franchise/systems supplier category.

“The results of these surveys are very encouraging, especially considering that as a family-owned business we are being rated against the some of the largest moving companies in the world,” said Bridget Ritchie, executive director of global business development for Arpin Group. “Our core philosophy is to ‘create customers for life’ and that is reflected in our commitment to constantly improve the quality of our customer service year after year.”

The 20th Annual Nationwide Relocating Employee Survey© was conducted throughout a six month period ending June 30, 2014. The overall purpose of this annual survey is to collect and report objective, unbiased evaluations from transferees or assignees moving within the USA regarding their level of satisfaction with external relocation service providers.

The full 13-page report may be purchased from Trippel Survey & Research by calling 501-922-4000.


Posted on August 28, 2014 | Categories: Company News   

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