“I would like to thank you for your help and assistance with this relocation. I am happy to say that this has been by far, the smoothest relocation I have ever had. I am not kidding. From day one, everything has been taken care of extremely well. The delivery went well. Apparently, nothing has suffered or has been damaged. Thank you again for your great work. It has been a real pleasure to be assisted by you and Arpin!”
“Your team is amazing in their communication, attention to detail, and providing excellent customer service to Sabre's employees and their families for their packing, shipping, and storage needs. Moving to and from an assignment can be terribly stressful for all parties involved, but you and your team really go above and beyond the normal expectations to relieve that stress from the employees and their families.”
For decades, Arpin Van Lines has had one of the strongest industry reputations for providing the highest quality control and performance standards to the Military and the Government Services Administration, continually having high Customer Service Index (CSI) scores compared to our competition.
The General Services Administration (GSA) Centralized Household Goods Traffic Management Program (CHAMP), performs an annual review of all participating van lines based on customer satisfaction, and certain criteria that is agreed to by the GSA and members of the household goods moving industry. Arpin International Group consistently receives the highest Customer Satisfaction Index (CSI) score out of the nation’s six largest international freight forwarders as determined by the U.S. General Services Administration (GSA). For instance, during the period 11.1.10 – 10.31.11, Arpin long distance movers received a CSI score of 101.84. Arpin Van Lines also ranked in the top five in the domestic van line category with a CSI score of 96.67.
In fact, for four years in a row (2006, 2007, 2008 and 2009) Arpin Van Lines received the highest CSI score out of the nation’s eight top van lines as determined by the GSA.
Arpin is committed to reducing moving waste and giving back to the planet.
Check out Arpin's "Green Moving Benefits."