“This was my first major move and I was not as prepared as I should have been, but your guys were so helpful and understanding. They were so efficient and amazing. They worked quickly, and truthfully, it was a pleasure having them. From the moment they walked in, I felt comfortable and knew I was in good hands. You run an unbelievable business.”
“I would like to thank you for your help and assistance with this relocation. I am happy to say that this has been by far, the smoothest relocation I have ever had. I am not kidding. From day one, everything has been taken care of extremely well. The delivery went well. Apparently, nothing has suffered or has been damaged. Thank you again for your great work. It has been a real pleasure to be assisted by you and Arpin!”
Text from American Moving and Storage Association website.
AMSA launched a new consumer protection and certification program called ProMover on January 1, 2009. This initiative is designed to fight imposters, known within the industry as “rogue operators,” like never before by giving consumers an easy way to separate reputable, professional movers from con artists out to make a quick buck at their expense.
The ProMover program takes the worry and the hassle out of moving by helping consumers identify quality professional movers who subscribe to our goals and by providing them with information and assistance with everything from finding a mover, to getting an estimate and packing tips, to understanding valuation and insurance.
Under our new requirements, standards for AMSA membership have been expanded to include a review of any felony convictions of the company’s owners, officers, or majority stockholders regarding matters over which the Federal Motor Carrier Safety Administration (FMCSA), the Surface Transportation Board (STB), or any state consumer protection agency has jurisdiction; verification of company ownership with the appropriate state corporation commission; and a review of each applicant’s Web site for improper advertising. Each new applicant must also complete a signatory agreement attesting it will comply with FMCSA and STB regulations and uphold the AMSA Code of Ethics.
We’ve also instituted an easily-recognizable ProMover logo that stands for a set of basic, honest business principles -- a distinctive, stylized “M” that at a glance will give customers the confidence and comfort of knowing they and their cherished possessions aren’t being taken for a ride. Starting next year, look for this “seal of approval” on a professional moving company’s Web site, in advertising and marketing materials, and in Yellow Page ads.
As the representative of the nation’s household goods movers, AMSA holds itself out as the good steward of the moving industry. We believe in effective government regulations and policies which enable our members to provide quality service at compensatory prices. Along with providing advocacy for consumers utilizing professional moving and storage services, we strive to furnish information that informs the public about their rights and responsibilities when they move and the value of professional moving and storage services.
The ProMover program promotes ethical principles in the moving and storage industry and works with federal and state governments to mitigate unethical moving practices; it clearly separates professional movers from rogue operators masquerading as legitimate movers. And most importantly, this program aids consumers by providing an identifiable measure of quality while, at the same time, enhancing the moving industry by encouraging and recognizing high professional achievement.To qualify as a ProMover, movers must pass a rigorous review of professional business standards. In addition, each mover must execute a Signatory Agreement affirming that they agree to uphold AMSA’s Code of Ethics and bylaws, to use/display any AMSA logo, including the ProMover logo, in a professional manner, and to observe all FMCSA/STB consumer regulations.
Only moving companies approved to be ProMovers will receive access to our new logo and are authorized to use it in their advertising and promotional material. If you’re not already an AMSA member, sign up now to be certified to participate in this important industry initiative.
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