For decades, Arpin Van Lines has had one of the strongest industry reputations for providing the highest quality control and performance standards to the Military and the Government Services Administration, continually having high Customer Service Index (CSI) scores compared to our competition.
The General Services Administration (GSA) Centralized Household Goods Traffic Management Program (CHAMP), performs an annual review of all participating van lines based on customer satisfaction, and certain criteria that is agreed to by the GSA and members of the household goods moving industry. Arpin International Group consistently receives the highest Customer Satisfaction Index (CSI) score out of the nation’s six largest international freight forwarders for government moving and military moving as determined by the U.S. General Services Administration (GSA). For instance, during the period 11.1.14 – 10.31.15, Arpin International Group received a CSI score of 99.25. Arpin Van Lines also ranked in the top five in the domestic van line category with a CSI score of 99.01.
In fact, for four years in a row (2006, 2007, 2008 and 2009) Arpin Van Lines received the highest CSI score out of the nation’s eight top van lines as determined by the GSA. If you are in need of military moving, government moving, or veteran moving services, Arpin Van Lines can provide you with the best customer service in the industry. Contact us today to learn more about military moving and GSA moves.