When it comes to performing for our clients, we don’t leave anything to perception. If it’s measurable, we measure it. By doing so, we can spot potential areas of concern proactively as well as reward those who exhibit superior performance.

We guarantee a high level of service by maintaining and communicating our Quality Control Program effectively and consistently nationwide, by monitoring the performance of each of our employees and service providers nationwide, by effectively training our employees to make informed decisions, by recruiting experienced drivers and driver teams, by recruiting quality agents who agree to abide by our quality control programs, and by recognizing and rewarding those employees, drivers and crews who go “above and beyond” the call of duty to satisfy the transferee.

Aside from base salary, employees are rewarded as follows:

• Driver of the Month Awards & Driver of the Year Award
  
• Positive Performer of the Month Awards & Positive Performer of the Year Award for Arpin personnel
  
• Agent of the Month Awards and Agent of the Year Award (Agent of the Year gets a special recognition plaque, decals for equipment stating “Agent of the Year”, stationery and business cards with “Agent of the Year” designation, and a free trip to the next annual convention)
  
• Various Agent Awards at each Annual Convention
  
• Annual Bonus based on Arpin’s performance and profitability (all employees)
  
• Incentive Compensation Program (all Quality Assurance Coordinators)
  
• Employee Bulletin Board (posts all letters of commendation and awards)
  
• Recognition in Arpin publications

Arpin’s nationwide agency network is second to none in quality. That’s because we have very stringent standards in deciding whether a moving company should be allowed to display the Arpin logo. In addition to being financially solid, they must have a proven track record of quality service, modern equipment, and a secure, containerized warehouse. Once they’re on board, they are subject to quarterly reviews and on-site inspections by our field staff. These evaluations, plus their customer service scores, determine service order assignment for your relocations.