Q. |
When should I get an estimate? |
| A. |
We suggest that you call 45 to 60 days prior to your anticipated
moving dates. This is especially important if you plan to move
during the busy months of June, July and August or during the last
week of any month. When you call, we will arrange for an in-home
inspection, which will help us estimate the cost of your move. |
| Q. |
How is the cost determined? |
| A. |
The cost is determined by factoring the weight of your household
goods, the distance of the move and any additional services needed
or requested. |
Q. |
Do I need to be home during the move? |
| A. |
We strongly suggest that you be available during all stages of
your move. It is important for you to be nearby for any questions
the driver and crew may have; but most importantly, you must be
present during the loading and unloading process to assist with
the inventory process. You will be asked to review and sign the
inventory agreeing with all conditions noted, and participate in
checking off the items listed on the inventory as they are unloaded. |
Q. |
Will I get a list of my household items prior to moving? |
| A. |
Yes. The inventory sheet is a very important document, so take
the time to read it over carefully. Make sure that everything is
listed and that you understand and agree with any notations concerning
pre-existing condition of your belongings. |
Q. |
How should I move my valuables and firearms? |
| A. |
Valuables such as securities, furs, jewelry,
currency, legal papers and valuable collections should not
go into the moving van. Take them with you or make arrangements
for them to be moved via traceable, insurable carrier. Irreplaceable
items that have little insurable value, such as baby pictures
or your grandfather’s pocket watch, should travel with
you. Items of an extraordinary value and firearms must be
packed by Arpin Van Lines for control, receipt and liability.
Firearms and items of extraordinary value (items with a value
of $100 per pound or more or a single item or matching set
of items with a value of $2,000 or more) must be listed on
a Declaration of Items of Extraordinary Value & Firearms
form. In accordance with federal regulations, failure to disclose
such articles will result in limited carrier liability. All
firearms must be listed on the form, including all Make(s),
Model(s) & Serial Number(s).
|
Q. |
Can Arpin Van Lines move
my automobile too? |
| A. |
Your vehicle can be moved either on the trailer with your household
goods or on a third party car carrier. If your household goods
and vehicle(s) are moved separately, we will schedule deliveries
so that both arrive during the same delivery spread. |
| Q. |
Will Arpin Van Lines move my plants?
|
| A. |
As a general rule, movers do not move plants. Most plants are
too delicate to survive in a moving van. Shifts in temperature
and lack of water often prove fatal. |
| Q. |
How can I move my pets? |
| A. |
Arpin Van Lines can refer you to several professional
pet carriers who will be qualified to move your pets. Please
give us a call if you need this information.
|
Q. |
Do I need to service my appliances? |
| A. |
Appliances such as plumbing lines to refrigerators and washing
machines and gas lines to dryers must be serviced prior to your
load date. Your refrigerator must be emptied and cleaned with the
doors left open to air prior to loading. If you need assistance
acquiring these services, please let us know. We maintain relationships
with professional service providers throughout the country to assist
our customers. |
Q. |
Are there any items that Arpin
Van Lines will not move? |
| A. |
It is against the law to transport combustible
or flammable materials. Please safely dispose of all combustible
materials including but not limited to, cleaning solvents,
corrosives, fireworks or flares, gasoline, kerosene, motor
fuel, lamp oil, oil-based paints, thinners and varnishes,
lighter fluid, fire extinguishers, nail polish remover, bleach,
sterno, aerosol cans, propane containers and cylinders, matches
and old batteries.
|
Q. |
If my new home isn’t ready, can I store my household goods? |
| A. |
Arpin Van Lines offers storage services throughout
the United States, Canada and abroad. Inquire with Arpin’s
customer service contacts on where the closest storage facility
is located.
|
Q. |
What will Arpin Van Lines unpack
if I choose to purchase unpacking services? |
| A. |
Arpin Van Lines will remove your household goods
from the cartons and place them on a flat surface. For example,
our representative will unpack your china, place it on a flat
surface, and take away the packing paper and carton. It will
be your responsibility to place the china in its final storage
space.
|
Q. |
Will Arpin move my perishable
food items? |
| A. |
Arpin Van Lines will be unable to move your perishable
food items. Please plan on using your food items prior to
loading.
|
Q. |
When should I have my utilities turned off? |
| A. |
Arrange to have your phone, heat, and electric turned off at the
end of your moving day. We suggest that you shut off your cable
service and return all equipment prior to loading day. |
Q. |
Are my belongings covered against loss and damage? |
| A. |
Your belongings will be covered against loss and
damage in accordance with your selection of transit protection
prior to loading. You will be asked to enter a released value
on the controlling document called the Bill of Lading. You
will choose the appropriate maximum valuation amount, along
with any deductible you may choose. To avoid additional charges,
you must agree that if articles are lost or damaged, Arpin’s
liability will not exceed $0.60 per pound for the actual weight
of any lost or damaged articles.
|
Q. |
What is Arpin Van Lines' maximum
liability? |
| A. |
Arpin Van Lines’ maximum liability shall
be one of the following:
- The lump sum value you declare, which may not be less
that $5,000 or $5.00 per pound multiplied by the actual
weight of your belongings, whichever is greater;
- The actual loss or damage not exceeding $0.60 per pound
of the weight of any lost or damaged articles if you release the
shipment to us, in writing, with liability limited to $0.60 per pound
per article; or
- The actual (depreciated) value of the lost or damaged articles
if we fail to obtain your valuation declaration and signature on
the Bill of Lading.
|
