2018 survey ranks Arpin Van Lines #1 household goods mover in satisfaction
Arpin Van Lines earned the highest moving industry score, with 51 percent net satisfaction and 54 percent top-block service. Six other franchise-system household goods shipment suppliers received net satisfaction ratings between 48 and 25 percent and top-block ratings between 51 and 28 percent.
“This is the third year in a row that we have rated among the best in the industry for customer service,” said David Arpin, president and CEO of Arpin Van Lines. “While we are pleased with this ranking, it motivates us to try even harder and keep looking for ways to improve the customer experience, especially as technology improves, moving volume increases, and the market evolves.”
Trippel gathered a total of 6,983 employee transferee evaluations for this survey, which covered a range of moving industry providers, including household goods shippers, relocation management companies and relocation mortgage entities.
The 24th Annual Nationwide Relocating Employee Survey© took place throughout a six-month period ending June 30, 2018. The overall purpose of this annual survey is to collect and report objective, unbiased evaluations from transferees or assignees moving within the U.S. regarding their level of satisfaction with external relocation service providers.
The full report may be purchased from Trippel Survey & Research by calling 501-922-4000.
About Arpin Van Lines:
Arpin Van Lines is an industry innovator in full-service moving and storage solutions for corporate, private residential, government and military customers with a network of over 600 affiliated agencies. Headquartered in West Warwick, Rhode Island, Arpin Van Lines is the domestic U.S. arm of Arpin Group, which also includes Arpin International Group, Creative Storage Solutions, Arpin Associates, Arpin Renewable Energy and Arpin Broadcast Network. With over 100 years of experience, Arpin Van Lines has remained owned and operated by the Arpin family, continuing the tradition and the core values of Creating Customers For Life®. It is a ProMover® member of the American Moving and Storage Association and the official mover of the LPGA. For more information, call +1 401-828-8111 or visit www.Arpin.com.
About Trippel Survey and Research:
The core business of Trippel Survey and Research, LLC©is conducting services requiring broad sampling of corporate relocation managers or service providers. The primary services Trippel provides are (1) benchmarking of company relocation policies, (2) assisting corporate managers in the selection of new service providers, (3) performance-related research on industry service providers and (4) an annual study among thousands of recently transferred transferees. For info, visit http://trippelsurvey.com.