Weichert Relocation Resources Recognizes Arpin Van Lines with the Next Practice Leadership Award
David Arpin was honored this month with the Weichert Next Practice Leadership Award for Arpin Van Lines' outstanding high service marks.
Arpin Van Lines received consistently high service marks which included a 98% scorecard success rate in 2011, 99.5% on-time performance and a 99% overall satisfaction rate for on-site move coordinators.
To increase the likelihood of a successful household goods service experience, Arpin Van Lines implemented a quality management initiative that calls for all VIP moves and a percentage of other loadings and deliveries to be personally visited and supervised on-site by a management representative.
Arpin's strategy proved so successful, that it has been incorporated into WRRI’s WMN Scorecard, requiring a percentage of all WMN Partner moves to be similarly visited or supervised by a WMN Partner management representative.