Supporting Your Success

Enhanced Revenue Opportunities

Providing high quality services to our customers is our top priority.

As such, we reward our highest quality agents with enhanced revenue opportunities.

Our ArpinACESSM (Agents Committed to Excellent Service) program is a tool that we have developed to formally measure our agents and drivers performance on an ongoing basis.Our ArpinACESSM program includes:

  • comprehensive automated customer service scoring system for all lines of business
  • benchmarks developed and shared for agent and driver quality based on claim ratios, customer surveys, financial responsibility, and safety-related issues on a quarterly basis
  • ongoing feedback to service providers on service quality
  • monitoring performance and providing recommendations on service quality improvement
  • recognition, rewards, and preferential dispatch for quality service providers
  • ongoing development and implementation of technology-based tools.

If you achieve this honored position, you can earn enhanced revenue share opportunities with Arpin.